West Elm Return Policy Furniture

West Elm offers a generous return policy for furniture, allowing customers to return items within 30 days of purchase for a full refund or exchange. The policy applies to all furniture items, including sofas, chairs, tables, beds, and dressers. Customers can return items in person at any West Elm store or by mail.

In-Store Returns

To return furniture in person, customers should bring the original receipt and the item to any West Elm store. The store staff will process the return and issue a refund or exchange. Customers may also exchange the item for a different item of equal or lesser value.

Mail-In Returns

To return furniture by mail, customers should contact West Elm customer service to obtain a return shipping label. The customer is responsible for packing and shipping the item back to West Elm. Once the item is received, West Elm will process the return and issue a refund or exchange.

Exceptions to the Return Policy

There are a few exceptions to West Elm's return policy for furniture. Items that are custom-made or personalized cannot be returned. Additionally, items that have been damaged or used cannot be returned.

Timeframe for Returns

Customers have 30 days from the date of purchase to return furniture. Items returned after 30 days will not be accepted.

Refund or Exchange

Customers who return furniture within 30 days of purchase can choose to receive a full refund or exchange. Refunds will be issued in the same form as the original payment. Exchanges can be made for a different item of equal or lesser value.

Additional Information

Customers who have any questions about West Elm's return policy for furniture can contact customer service by phone, email, or live chat. Customer service representatives are available to assist customers with the return process and answer any questions.